At Emblem Workwear, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data in compliance with the UK GDPR and Data Protection Act 2018.
1. Who We Are
Emblem Workwear is a specialist provider of quality made-to-order workwear, embroidery, and printing services.
- Website: www.emblemworkwear.co.uk
- Address: Showroom based in Rochester, Kent
- Email: sales@emblemworkwear.co.uk
- Telephone: 01634 719986
2. Information We Collect
We collect information when you interact with our website, request a quote, or place an order:
- Personal Identification: Name, company name, and job title.
- Contact Information: Email address, telephone number, and shipping/billing addresses.
- Order & Customisation Data: Details of products purchased, including uploaded logos, artwork, or text for embroidery and printing.
- Account Details: Login credentials for your customer account.
- Technical Data: IP address and browser info collected via cookies.
3. How We Use Your Data
- Order Fulfillment: To process payments, customise garments, and deliver goods.
- Quotes & Design: To respond to quote requests and provide in-house design advice.
- Account Management: To allow you to view order history and re-order saved designs.
- Marketing: To send newsletters and exclusive deals (only with your consent).
4. Our Data Management Systems
We use specialised industry platforms to ensure your data and designs are handled securely:
- DecoNetwork: Our primary business hub. It securely stores your customer profile, order history, and previous design layouts. This system uses SSL encryption for all data transfers.
- Livedrive Cloud Storage: We use Livedrive to securely store and back up your high-resolution logos and artwork. These files are stored in UK-based data centres that are ISO 27001 certified.
5. Artwork, Logos & Intellectual Property
- Customer Responsibility: You must own or have legal permission to use any logos or artwork you provide. Emblem Workwear accepts no liability for copyright infringement resulting from customer-supplied artwork.
- Ownership: Your original branding remains your property. However, digitised embroidery files or vector files created by our team remain the property of Emblem Workwear unless otherwise agreed.
- Marketing Use: We may occasionally photograph completed garments for our website or social media. Please notify us if you wish to opt out of this.
6. Lawful Basis for Processing
We process data under: Contract (fulfilling orders), Legal Obligation (tax records), Legitimate Interest (business management), and Consent (marketing).
7. Data Sharing & Retention
We do not sell your data. We only share it with trusted partners like couriers and payment processors. We retain design files and account data to facilitate easy repeat ordering for your business.
8. Your Rights
Under UK law, you have the right to access, correct, or delete your personal data, and to withdraw consent for marketing. To exercise these rights, email sales@emblemworkwear.co.uk.
